Cultural Competency

Delivering quality healthcare to people means paying attention to what patients need and listening closely to what they say. Language and cultural barriers can affect how someone receives their healthcare, so at Molina we really listen. In the healthcare system, customer service is important. The Molina Way values excellent customer service and providing our patients with the service they expect.

Molina provides patient education and resources to people in their own language. Our diverse group of physicians and staff makes every effort to understand and be aware of the culture and traditions of our patients. Molina doctors are able to create positive, trusting relationships with families in the many communities we serve. Treatments, medicines, and care plans are developed to work with patients within their cultural beliefs.

At Molina, we see it as our responsibility to help people access care in a healthcare system that can be complicated. For some patients, language is a primary barrier.  For this reason, all Molina Healthcare clinics and call centers have bilingual staff and offer translation services.

State and Federal policy solutions are necessary to improve language access and to encourage more culturally competent programs and resources. However, Molina does everything it can right now to keep patients healthy. Our programs include physician and staff training, participating in national collaboratives to increase cultural competency within the healthcare system and continuously looking to improve upon Best Practices.